Returns & Refunds
A clear request deserves a clear process.
Contact Tivfesta before sending an item back. Give the purchase reference and explain the issue so the applicable return or refund process can be clarified.
Draft — owner review required before publication. Confirm the unapproved details below for the actual store, products and selling markets.
Celebration photography for inspiration. Refer to the actual listing for products and included pieces.
Start with the purchase
Email info@tivfesta.lol with the order number, purchaser email, item name and reason for the request. Identify an incorrect item, damage, a missing part or another concern. Include only relevant photographs and information.
Eligibility and deadlines
Return periods, item-condition requirements and exclusions have not been approved in the supplied materials. Do not assume that all party supplies, opened sets or event-specific items follow the same rules. The final policy must describe the actual terms and any mandatory consumer rights.
Authorization and destination
Ask for instructions before shipping. The contact address is not automatically a return destination or an authorization. Keep the item and relevant packaging available while the request is reviewed, then follow the confirmed handling and shipping instructions.
Costs and deductions
Responsibility for return postage, original shipping charges, collection fees and any deductions requires confirmation. An enquiry does not create an offer of free return shipping or a promise that all purchase costs will be refunded.
Refund review and timing
Confirm the assessment process, approved payment route and processing periods. A request or returned parcel does not by itself establish refund approval. Any replacement or exchange depends on the process and actual availability confirmed for that purchase.
Final policy review
The owner must confirm the legal entity, selling markets, eligibility, deadlines, costs, refund timing and effective date before publication. This draft should not be used to remove rights that cannot lawfully be excluded.
A clearer next step.
For a question about this information, contact Tivfesta with the relevant page name and a concise explanation. For a purchase, include the order reference. Keep payment credentials and unrelated personal details private.
Before publication.
- Approve eligibility and deadlines
- Confirm authorization and return destination
- Approve postage, fees and deductions
- Confirm refund method, timing and applicable rights
Let the details work together.
Keep the planned display, product dimensions and package contents in the same conversation. Follow the supplied setup instructions and ask about details that affect the occasion.
A few helpful answers.
How long do I have to request a return?
A return deadline has not been supplied. Ask Tivfesta about the terms applicable to the actual purchase.
Can I return goods to the contact address?
Obtain the applicable authorization, destination and instructions first.
A question worth asking?
Tell us the item or order reference and the detail you need to understand.