Order Status & Changes
Plans change. Start with the order details.
If an order detail needs attention, send the exact request promptly. A clear reference helps Tivfesta understand what you would like reviewed.
Celebration photography for inspiration. Refer to the actual listing for products and included pieces.
Tivfesta / Orders & Support
The details that help us help.
Identify the order
Give the order number and the email used at checkout. Name the affected item when the purchase contains several products. Explain whether the question concerns the current status, a correction, an item change or cancellation.
Provide the complete correction
For an address request, include the full corrected delivery information, including unit and postal details. For an item-related change, identify both the original item and the proposed replacement. Avoid relying on a partial message to explain the change.
Understand the preparation stage
Processing and dispatch take 3–5 business days. That period is not a guaranteed amendment or cancellation window. The options may depend on whether the order is already being prepared or has entered shipment.
Wait for confirmation
Sending an enquiry does not confirm that an order, address, payment or cancellation has been updated. Ask for the actual outcome. Any price difference, replacement availability or shipping adjustment needs confirmation for the specific purchase.
Keep one clear message history
Include relevant earlier references when following up. If the request relates to an event date, explain the timing without assuming it creates a special dispatch or delivery commitment.
Keep these details close.
- Current order reference
- The existing detail and requested change
- Full corrected address, if relevant
- Confirmation of the actual outcome
Let the details work together.
Keep the planned display, product dimensions and package contents in the same conversation. Follow the supplied setup instructions and ask about details that affect the occasion.
A few helpful answers.
Can every order be changed?
No universal change guarantee has been supplied. The result depends on the actual order stage and what can be amended.
Does a cancellation email cancel payment automatically?
No. Wait for confirmation of the order and payment outcome.
A question worth asking?
Tell us the item or order reference and the detail you need to understand.