Frequently Asked Questions
The useful details, gathered together.
A starting point for questions about party supplies, orders and preparing for an event. Keep the item or purchase reference ready when asking about a specific detail.
Celebration photography for inspiration. Refer to the actual listing for products and included pieces.
The questions that come up.
How long does processing take?
The confirmed processing and dispatch period is 3–5 business days; it is not a delivery guarantee.
Can I track an order here?
There is no live tracking connection in these independent pages. Use the reference supplied with the shipment or contact support.
Can I change an order?
Send the exact request promptly with the order reference. Wait for confirmation of what can be changed.
Are all decorations in a photograph included?
No. Read the individual listing for the actual item, quantities and included parts.
Are setup services included?
An installation or event-styling service has not been confirmed. Follow the listing and product instructions.
What payment methods can I use?
Use the options offered by the actual checkout for your purchase.
Where can I ask about a damaged item?
Email info@tivfesta.lol with the purchase number, affected item and relevant photographs.
Tivfesta / A useful starting point
From choosing to setting the scene.
Before choosing the decorations
Review dimensions, package quantities and the exact included parts. A styled event photograph may contain several products, furniture or florals; it does not establish what is supplied with a listed item.
After placing an order
Keep the confirmation and any shipping messages together. Processing and dispatch take 3–5 business days, separate from transit. Contact the team if a message or order detail needs clarification.
When planning the setup
Check the venue’s requirements and the instructions for each product. Confirm measurements and attachment needs before ordering. Do not infer mounting hardware, assembly services or installation support from an inspiration photograph.
When a policy detail is needed
Return deadlines, fees, refund timing, delivery markets and product-specific guarantees must be confirmed for the actual purchase. This FAQ does not introduce additional policy promises.
Keep these details close.
- Check dimensions and included parts
- Keep order and shipment messages
- Review product and venue instructions
- Ask about any unconfirmed policy detail
A question worth asking?
Tell us the item or order reference and the detail you need to understand.